Refund / Cancellations Policy

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, Payxfer.com will charge Rs. 300 per person per sector as standard cancellation service charges over and above the airline's own cancellation charge..

To amend/cancel your ticket offline, contact Payxfer.com Customer Care at +91 9000 000 000. For international flight bookings, call +91 9000 000 000. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector , over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline's own cancellation charge.

For rescheduling of domestic flights, Payxfer.com will charge Rs. 300 per person per sector as standard rescheduling charges.

For No-Show of domestic flights, Payxfer.com will charge Rs. 100 per person per sector as standard No-Show charges

Please refer to airline specific amendment and cancellation policy while using Payxfer.com Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

How do I get a refund after canceling my ticket?

In case of e-Tickets and PTA, the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Please note convenience fee charged at the time of booking will not be refundable.

What are the cancellation/amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, Payxfer.com will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact Payxfer.com Customer Care at +91 9000 000 000. For international flight bookings, call +91 9000 000 000. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline's own cancellation charge.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Payxfer.com assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact Payxfer.com for refunds and the airline will route the refund for your tickets booked on the Website, through Payxfer.com.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Payxfer.com would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.